Frequently Asked Questions
Everything you need to know about your Pura Vida shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that final sale items and personalized products are non-returnable.
Are your products ethically sourced?
Yes, we are committed to conscious fashion. We work exclusively with certified manufacturers who provide fair wages, safe working conditions, and follow sustainable production practices.
How do I track my package?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Afterpay.
How should I care for my Pura Vida apparel?
To maintain the quality of your garments, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions can be found on the inner label of each piece.